Who Handles This?

• Who handles it: the county Department of the Environment, for homes on county-contracted collection.
• How to report: PGC311: pgc311.com or the PGC311 app (24/7), or call 311 inside the county / 301-883-4748 outside it (weekdays 7 a.m. to 7 p.m., except holidays).
• Have ready: your address, your collection day and what was missed.
• In a town, HOA or apartment: if your town or city or a private hauler collects your trash, contact them instead.
• More help: Bulky Trash Not Picked Up?

Source: Residential Collections; county “Who Handles That?” flyer; county PGC311 page. Checked November 1, 2026.

• Who handles it: the county Department of Permitting, Inspections and Enforcement (DPIE).
• How to report: PGC311: pgc311.com or the PGC311 app (24/7), or call 311 inside the county / 301-883-4748 outside it (weekdays 7 a.m. to 7 p.m., except holidays).
• Have ready: the property address and a short description. For a vacant lot, say there’s no building on it.
• In a town: check your town or city’s website first. Some towns run their own code enforcement.

Source: DPIE: How do I file a complaint?; county “Who Handles That?” flyer. Checked November 1, 2026.

• Who handles it: the county Department of Public Works and Transportation (DPW&T).
• How to report: call 311, or 301-883-4748 from outside the county.
• On private property: the county says removal is the property owner’s job.

Source: DPW&T Litter Pickup; county “Who Handles That?” flyer. Checked November 1, 2026.

• County road: PGC311: pgc311.com or the PGC311 app (24/7), or call 311 inside the county / 301-883-4748 outside it (weekdays 7 a.m. to 7 p.m., except holidays).
• Road with a route number: MDOT SHA. Call 301-952-0555, or use SHA’s online service request form.
• Street in a town: your town or city.
• Our tip, have ready: the street, the nearest cross street or house number, and which lane.
• More help: Who Maintains My Road?

Source: DPW&T Pothole Repairs; Contact MDOT SHA; county “Who Handles That?” flyer. Checked November 1, 2026.

• Who handles it: the electric company that serves the area, usually the same company that powers your home.
• How to report: contact your electric company: Pepco or BGE online or by phone, SMECO by phone. The county street light outage instructions (PDF) list how to reach each one.
• Have ready: the pole number if the light is on a utility pole, the nearest address and a callback number.
• Want a new or brighter light on a county road? that request goes to PGC311.

Source: DPW&T Street Lights; county street light outage instructions (PDF). Checked November 1, 2026.

• County signal: call 311, or 301-883-4748 from outside the county.
• Signal completely dark: the county says to treat the intersection as a four-way stop, then report it.
• On a road with a route number: use MDOT SHA’s online service request form, which covers signals.

Source: DPW&T Traffic Signals; Contact MDOT SHA. Checked November 1, 2026.

• County road: wait 24 hours after the snow stops, then call 311 or 301-883-4748. You can check progress first on PGCTrackSnow.
• Road with a route number: the state (MDOT SHA), not the county.
• Not a county road? if the PAMS map shows it isn’t county-maintained, contact your town or city, the HOA or management.

Source: DPW&T Snow & Ice Control. Checked November 1, 2026.

• Who must clear it: the owner, tenant or manager of the property next to the sidewalk, within 48 hours. The county counts from when the snow has fallen or ice is at least 2 inches deep.
• How to report: PGC311. DPIE inspects in response to 311 complaints.

Source: DPIE Sidewalk Snow and Ice Removal Inspection Program. Checked November 1, 2026.

• County road: call 311. The county says it routes the complaint to DPW&T, which will contact you.
• Road with a route number: MDOT SHA’s online service request form.
• Street in a town: your town or city.

Source: county drainage FAQ; county “Who Handles That?” flyer. Checked November 1, 2026.

• Who to call: 311. The county routes private-property drainage complaints to the Department of the Environment.
• Newer home still under the builder’s permit: send DPIE’s new-home drainage complaint form to DPIEDrainage@co.pg.md.us. The county drainage FAQ links the form.

Source: county drainage FAQ; county “Who Handles That?” flyer. Checked November 1, 2026.

• Who handles it: DPIE for new subdivisions under permit, structures or unpermitted construction. The Department of the Environment for grading or environmental problems.
• How to report: PGC311: pgc311.com or the PGC311 app (24/7), or call 311 inside the county / 301-883-4748 outside it (weekdays 7 a.m. to 7 p.m., except holidays).

Source: county “Who Handles That?” flyer. Checked November 1, 2026.

• If WSSC Water sends your water bill: call WSSC Water first, on its emergency line, 301-206-4002, or report it in the WSSC Water app or by email.
• Who fixes a sewer backup? WSSC Water says it depends, so ask when you report it.
• Not sure who your water company is? check your water bill.

Source: WSSC Water: Emergency Water and Sewer Problems. Checked November 1, 2026.

• Who handles it: the Revenue Authority.
• How to report: PGC311: pgc311.com or the PGC311 app (24/7), or call 311 inside the county / 301-883-4748 outside it (weekdays 7 a.m. to 7 p.m., except holidays).
• What counts: a vehicle left unattended for more than 48 hours, one with expired or missing plates, or one that’s wrecked or can’t run.
• On private property: the county page doesn’t say. Ask PGC311.

Source: Revenue Authority: Abandoned Vehicles. Checked November 1, 2026.

• Who handles it: DPIE.
• How to report: PGC311: pgc311.com or the PGC311 app (24/7), or call 311 inside the county / 301-883-4748 outside it (weekdays 7 a.m. to 7 p.m., except holidays).
• Have ready: the property address and a short description.

Source: DPIE: How do I file a complaint?; county “Who Handles That?” flyer. Checked November 1, 2026.

• Who handles it: the police, through the non-emergency line.
• How to report: call 301-352-1200, or send a non-emergency dispatch request online. Call 911 only for emergencies.
• In a town with its own police department: you may need to call your town’s police instead.

Source: county Non-Emergency Dispatch Number; county “Who Handles That?” flyer. Checked November 1, 2026.

• Who handles it: the county Animal Services Division.
• How to report: call 301-780-7200 and choose option 8.
• Have ready: where the animal was last seen and what it looks like.
• Sick or injured wildlife, or deer: Maryland DNR, 1-877-463-6497, weekdays 8 a.m. to 4:30 p.m. After hours, for wildlife emergencies: 410-260-8888.
• If anyone is in danger: call 911.

Source: Animal Services: Animal Control. Checked November 1, 2026.