Refunds & Cancellations

Kalm Kode offers practical tools, guides, digital products, and technology services that help people solve everyday problems and simplify their work and lives. This policy explains how we handle problems with digital purchases and cancellations of custom services.

Digital products

If you have trouble accessing a download or a file does not work, contact us so we can help restore access or provide a working file. We refund duplicate purchases. If a digital product is materially different from its description and we cannot resolve the problem, we will refund the purchase.

Custom services

If you cancel before work starts, we will refund the amount you paid for that service. If work has started, we will refund the unused portion based on the work completed and the agreed quote. Contact us to request cancellation so we can confirm the work completed and any refund due.

How to request help

Email hello@kalmkode.com with your order number or purchase details and a description of the issue or cancellation request. Please do not send passwords or payment card details.

Your legal rights

This policy does not limit any refund, cancellation, or other consumer rights required by applicable law.

Related policies: Terms & Conditions and Privacy Policy.